If you have a general enquiry about the West Yorkshire Integrated Care Board, please call us at: on 01924 317659

Regular office hours are 9 am-5 pm, Monday to Friday.

Or write to us via the postal address below:

West Yorkshire Integrated Care Board (ICB)

White Rose House

West Parade



Note: Our reception staff are not the best people to help you if you want to raise a concern or complaint about your healthcare.

Alternatively, you can contact the reception team in the area where you live:

Bradford District and Craven on 01274 762700 or 01274 237290

Calderdale on 01422 307400

Kirklees on 01484 464000

Leeds on 0113 221 7777

Wakefield on 01924 317659

We value your input and feedback regarding the services we provide. Our Patient Advice and Liaison Service (PALS) is available to assist you in finding the most suitable support and guide you through the next steps.  

Please contact your Hospital, GP, or Dentist directly and NOT the team if your query relates to arranging or changing your appointments with hospital and GP/Dental services, your medication or general healthcare advice.

Please contact our PALS team by:

Email - wyicb.pals@nhs.net

Phone - 01924 552150

9 am – 4 pm Monday-Friday (excluding Bank Holidays)

Please note that our line may be busy due to the high volume of calls we receive each day. Please leave a voice message, and we will get back to you as soon as possible.

Please visit our Comments, Concerns or Complaints page to learn more about making a comment or concern.

Please use this information to make a

1. Request access to and receive a copy of your personal data, which the ICB holds, and supplementary information - also known as a Subject Access Request (SAR).

2. Freedom of Information (FOI) or Environmental  Information (EIR).

FOI requests must be made in writing by email or post.

EIR and SAR requests can be made verbally.

You can contact the SAR / Freedom of Information team by email, post or phone.

SAR or FOI Team

Scorex House.

1 Bolton Road

Bradford, BD1 4AS.

Email - wyicb.foi@nhs.net

Phone - 01274 256089

You can also visit the following pages for more details on Subject Access and Freedom of Information.

As set out in our Publication Scheme, we publish a wide range of information about our policies, structure, governance, performance, and more.

Please use this email address if you are a journalist with a media query between 9 am-5 pm from Monday to Friday. Providing full details of your request, the deadline, and your contact information.

Please do NOT send any patient-identifiable data to this email address. 

Email - wyicb.wymedia@nhs.net