Skip to main content Skip to navigation Skip to mobile navigation Skip to accessibility tools
West Yorkshire and Harrogate Health and Care Partnership logo
nhsLogo.png
  • About us
    • About us
    • Our approach to working together
      • Our approach to working together
      • Bradford Local Plan
      • Calderdale Local Plan
      • Kirklees Local Plan
      • Leeds Local Plan
      • Wakefield Local Plan
      • We stand together
    • Our mission, values and behaviours
    • Our 10 big ambitions
    • Our key achievements in 2023/24
    • Our partners
      • Our partners
      • Proud to be a partnership
      • West Yorkshire Hospice Collaborative
    • Partnership CEO lead
    • Integrated Care Board Chair
    • Partnership Board
    • Non-executive opportunities in the NHS
    • Our Race Equality Network
  • West Yorkshire Integrated Care Board
    • West Yorkshire Integrated Care Board
    • About our Integrated Care Board
      • About our Integrated Care Board
      • Who's who
      • Our partners
      • Integrated Care Board constitution
      • Committees
      • Governance
        • Governance
        • National Fraud Initiative
        • Lists and registers
      • Equality, diversity and inclusion
      • Improving the diversity of our leadership
      • About integrated care systems
      • How we use data
      • General Practice information
      • Emergency preparedness, resilience and response
      • ICB organisational structure
    • Places
      • Places
      • Bradford District and Craven
      • Calderdale
      • Kirklees
      • Leeds
      • Wakefield District
    • Meetings
      • Meetings
      • Annual General Meetings (AGMs)
        • Annual General Meetings (AGMs)
        • Annual General Meeting - 24 September 2024
      • Integrated Care Board
        • Integrated Care Board
        • Board engagement sessions
      • Audit Committee
      • Finance, Investment and Performance Committee
      • Quality committee
      • Remuneration and Nomination Committee
      • Transformation Committee
      • Place committees
    • Documents
      • Documents
      • Annual Report and Accounts
        • Annual Report and Accounts
        • Integrated Care Board Annual Report 2023-24
        • Annual Report and Accounts 2022-23
      • Commissioning policies and contract updates
      • Governance documents and policies
      • Reports and plans
      • Our Joint Forward Plan 2024
      • Publication scheme
      • Medicines classification and guidelines
      • NHS continuing healthcare
      • Disclosure log
      • Corporate policies
      • Zero tolerance
      • Accreditation for the award of contracts
      • Modern slavery statement
      • People Strategy 2024-2027
    • Involvement
    • Contact
      • Contact
      • Submit a question to the Board
      • Submit an information request
        • Submit an information request
        • Subject Access Request
      • Comments, concerns and complaints
      • NHS continuing healthcare
    • News
    • Partnership website
  • Our priorities
    • Our priorities
    • The difference our Partnership is making
    • Cancer
    • Capital and estates
    • Children, young people and families
    • Digital technology
    • Hospitals working together (WYAAT)
    • Improving population health
    • Innovation and improvement
    • Long term conditions and personalised care
    • Medicines and prescribing
    • Maternity care
    • Mental Health, Learning Disability and Autism
    • Power of Communities
    • Planned care
    • Primary and community care
      • Primary and community care
      • Dental services
        • Dental services
        • Improving dentistry in West Yorkshire
        • Community dental services
      • Respiratory Care
      • Virtual wards
    • Suicide prevention
    • Supporting carers
      • Supporting carers
      • Carers hospital discharge toolkit
    • Urgent and emergency care
    • Vaccination and immunisations
    • Workforce
      • Workforce
      • Allied Health Professions
      • Mental Health, Learning Disability and Autism workforce
      • People Plan
      • Staff Mental Health and Wellbeing Hub
      • System and Leadership Development
      • Racial Inequalities Training
      • The Race Equality Network
  • News
    • News
    • Blogs
    • Podcasts
  • Meetings
    • Meetings
    • Our Partnership Board
      • Our Partnership Board
      • Partnership Board papers
        • Partnership Board papers
        • West Yorkshire Health and Care Partnership Board meeting - Tuesday 7 March 2023
        • West Yorkshire Health and Care Partnership Board meeting - Tuesday 6 June 2023
        • West Yorkshire Health and Care Partnership Board meeting - Tuesday 5 September 2023
        • West Yorkshire Health and Care Partnership Board meeting - Tuesday 5 December 2023
        • West Yorkshire Health and Care Partnership Board meeting - Tuesday 5 March 2024
        • West Yorkshire Health and Care Partnership Board meeting - Tuesday 16 July 2024
      • Board membership
      • Ask the Partnership Board a question
      • Partnership Board webcast
    • Supporting ethnic minority communities and staff - review panel
    • NHS West Yorkshire Integrated Care Board
  • Publications
    • Publications
    • The difference our partnership is making (case studies)
    • Our Joint Forward Plan 2024
    • West Yorkshire Integrated Care Strategy 2023
    • Our People Plan 2021-25
    • Tackling health inequalities for ethnic minority communities and colleagues
    • Ethical Framework for West Yorkshire Health and Care Partnership
    • West Yorkshire Suicide Prevention Strategy 2022-27
    • Easy reads
    • Other publications
    • West Yorkshire Public Involvement Report 2023-24
    • West Yorkshire ICB Placement Strategy
    • Power of one power of many
  • Campaigns
    • Campaigns
    • Leaving a Gap
    • All hands in
    • West Yorkshire Suicide Prevention Champions
    • Check-in: staff suicide prevention campaign
    • Check-in with your mate
    • Looking out for our neighbours
    • Root Out Racism
    • Together We Can
    • Medicines Safety campaign
    • #MumsCan quit smoking
    • Rightsizing - your home, your choice
    • Speak with a midwife
      • Speak with a midwife
      • Speak with a midwife - for health & care professionals
    • Find out how you really are
    • Seriously Resistant
    • Reasonable Adjustments
    • Mental Health, Learning Disabilities, and Autism Healthcare Support Worker recruitment
    • Maternal Mental Health
    • Gloves off
    • #LetsConnect
    • Vaccinations and immunisations
    • #AutismADHDAllies
    • Midwifery careers
  • Involvement
    • Involvement
    • Get involved
      • Get involved
      • Non-emergency patient transport
      • West Yorkshire Voice
        • West Yorkshire Voice
        • Join West Yorkshire Voice today
        • Telling people about West Yorkshire Voice
        • West Yorkshire Voice newsletter
        • West Yorkshire Voice members' page
        • How your voice has helped
        • Meet the West Yorkshire Voice team
      • Health and Care Champions
      • Building a new equity and fairness strategy for West Yorkshire
      • Change NHS: Helping shape a health service fit for the future
      • Perinatal Pelvic Health Service – Patient experience
      • Help shape the future of obesity services in West Yorkshire, Humber and North Yorkshire
      • West Yorkshire mental health crisis support - Your experiences and feedback
    • Previous involvement
    • Consultation
    • Working in partnership
      • Working in partnership
      • Wider Involvement Network
    • Evaluating our involvement
    • Co-production
    • Working with Healthwatch
    • Involvement framework
    • Involvement and consultation mapping report
    • West Yorkshire Public Involvement Report 2023-24
    • Communication and involvement plan
  • Contact us
    • Contact us
    • Any questions?
      • Any questions?
      • You said, we did...
      • Frequently asked questions
      • Integrated Care Jargon Buster

Working in partnership: our principles – what's important to us all

Our involvement principles

Involving and communicating with partners, stakeholders and the public in the planning, design and delivery of services is essential if we are to get this right. Your voice matters to us so we have set out how we make sure we listen to you, and act on it in a set of involvement principles.

  • Plain text version of our involvement principles
  • Infographic version of our involvement principles

As communication and engagement colleagues we also have principles on the way we work together. You can also download a plain text version of our principles on the way we work together.

We have also produced guidance to offer useful information on how to engage and communicate with the workforce and staff union representatives during any change within an organisation.

We want all Partnership communications, inclusion and involvement activity carried out by and on behalf of us to be...

Accessible and inclusive 

We are ambitious for the people we serve and staff we employ. We will ensure our communications and involvement activity is accessible.  We must make sure alternatives are readily available and must produce information in an accessible way.  This is legally required and means we will reach more people. We will ask for help to get things right from those with lived experience.

Informed by data 

We will use insight and evidence to understand the communities most affected by inequity and use this intelligence to inform our involvement and communications work.  We will work with communities to develop our plans to ensure our work meets those needs. 

Clear, simple, and meaningful

Our messages need to be easily understood by all.  For example, acronyms will be clearly explained. We will not use jargon and will write in clear and simple terms so that everyone can understand what we are saying.

Consistent and fair

No matter where you live in West Yorkshire you can expect to receive the same opportunities to get involved.

Open, honest, and transparent 

We will be clear from the start what our plans are, what people are and are not able to influence, the reasons why and ultimately, how decisions will be made.

Targeted 

We are committed to tackling inequality; we will focus efforts on reaching people and communities who experience barriers to involvement.  We will make sure we get messages to people in the right way.  We will work with our public assurance groups and other networks of people to inform and tailor our approach to involvement activities, looking at ways to enable and extend reach.

Timely 

Making sure people receive information and opportunities at the appropriate time and have enough time to respond, keeping them updated on progress. We will involve people at a time and place that is convenient to them.

Two-way 

We will listen and respond, and let people know how their involvement has made a difference in our feedback to them. This is a true partnership. We have empathy with staff and people

Value for money 

We will use our available resources and skills creatively and effectively.  This will include working together to avoid duplication and avoid involvement fatigue. We will use our resources wisely so that every £1 matters.

Our approach also aligns to NHS England ten principles of partnership involvement set out in the Integrated Care Systems: Working with people and communities (September 2021). 

  1. Put the voices of people and communities at the centre of decision-making and governance, at every level of the integrated care system
  2. Start engagement early when developing plans and feed back to people and communities how their engagement has influenced activities and decisions.
  3. Understand our community’s needs, experience and aspirations for health and care, using engagement to find out if change is having the desired effect.
  4. Build relationships with excluded groups, especially those affected by inequalities.
  5. Work with Healthwatch and the voluntary, community and social enterprise sector as key partners.
  6. Provide clear and accessible public information about vision, plans and progress, to build understanding and trust.
  7. Use community development approaches that empower people and communities, making connections to social action.
  8. Use co-production, insight, and engagement to achieve accountable health and care services.
  9. Co-produce and redesign services and tackle system priorities in partnership with people and communities.
  10. Learn from what works and build on the assets of all integrated care system partners – networks, relationships, activity in local places.

West Yorkshire local Healthwatch organisations are effective partners in the development of our communication and involvement approach. Their role is to challenge the Partnership on areas of concern and to hold us to account if we don’t follow our principles of involvement.

The West Yorkshire Healthwatch ‘I’ statements:

  • I care about the NHS 
  • Listen to me
  • Care about me and respect me
  • See me as a whole person
  • Support me to stay healthy and look after myself
  • Be there for me when I need support with my health and don’t keep me waiting 
  • Encourage and assist me to use digital technology but don’t let that replace all human contact
  • Share my information with each other and work together to deliver my care. 
  • Understand that if I have a mental health condition, autism, or/and a learning disability, I am more likely to be having a poorer care experience
  • Understand that if I am from a minority ethnic community, I may face more barriers to understanding what’s available to me and how to access it
  • Look after the people who care for me.

Working in partnership - our principles - infographic

Our Partners

Bradford Council: Home
CMBC_-_Logo_carousel.png
Kirklees Council
Leeds City Council
North Yorkshire Council
Wakefield Council
Airedale Foundation Trust
Bradford Teaching Hospitals NHS Foundation Trust
Bradford District Care NHS Foundation Trust
Calderdale and Huddersfield NHS Foundation Trust
Harrogate and District NHS Foundation Trust
Leeds and York Partnership NHS Foundation Trust
Leeds Community Healthcare (LCH)
Leeds Teaching Hospitals NHS Trust
The Mid Yorkshire Hospitals NHS Trust
South West Yorkshire Partnership NHS Foundation Trust
Yorkshire Ambulance Service
NHS England
Healthwatch
Locala Community Partnerships CIC
Spectrum Community Health CIC
UKHSA_-_Logo_carousel.png OHID_-_Logo_carousel.png

Footer information

Privacy notice | Accessibility statement | Modern slavery statement

Accessibility tools

Text size:
Contrast:
Frank Ltd.
Return to header