Posted on: 1 April 2019
Yorkshire Ambulance Service NHS Trust (YAS) had been awarded the contract for NHS 111 telephony, call handling and core clinical advice service (referred to as Integrated Urgent Care) in Yorkshire and the Humber.
The jointly commissioned Integrated Urgent Care service for Yorkshire and the Humber contract began on Monday for an initial five-year term. The Yorkshire and Humber Integrated Urgent Care Services Mobilisation Steering Group established on behalf of the 21 Clinical Commissioning Groups (CCGs) and NHS England North Region has overseen preparations.
The new Integrated Urgent Care Services service will replace the old NHS 111 service. The main changes from Monday 1 April are:
- Increase in clinical advice and direct booking
- Clinical validation for emergency department referrals
- Managing dental calls for children under five only and working with the new dental clinical assessment and booking service (CABS) provider who will manage callers aged five and over
- Additional patient pathways utilising local clinical advice services
- Greater collaboration and integration with locally commissioned services.