Accessibility statement for West Yorkshire Health and Care Partnership

This website is run by NHS West Yorkshire Integrated Care Board. We want as many people as possible to be able to use this website. We have set up this website so people can:

• choose different colours and contrasts
• change the size of the text
• navigate the website using just a keyboard
• navigate the website using speech recognition software
• listen to most of the website using a screen reader, such as JAWS, NVDA, Narrator, TalkBack or VoiceOver
• we have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. We also talked to people with different abilities at Bradford Talking Media to ask them about our website and what we should do to make it easier to read, look at and find your way around.

How accessible this website is

We know some parts of this website are not fully accessible. At the moment, here are some of the things we know are not fully accessible or could be improved:

• you cannot change the line height or spacing of text
• the search box doesn’t always give accurate results
• the pages on the site don’t all look the same
• some pages have too much information on
• some of the information is hard to understand if you don’t work for a health or care organisation

We are continuously working to make our website more accessible, our pages more consistent and our information easier to understand. Please see the "What we’re doing to improve accessibility" section of our accessibility statement for more detailed information.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, if you have a complaint, or if you need information on this website in a different format such as an in large print, easy read, audio recording or braille, contact:

• email ​​wyicb.wycommsand.involvement@nhs.net
• telephone 01924 317 659
• write to the communications department, NHS West Yorkshire Integrated Care Board, White Rose House, West Parade, Wakefield, WF1 1LT

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS West Yorkshire Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 standard, due to the following non-compliances and exemptions listed below.

Non-accessible content

In our last website accessibility audit, we found some issues which stopped our site being WCAG 2.2 AA compliant. They have been fixed and are listed in the section 'Website accessibility audit - actions we have taken to test and fix accessibility issues on this website' further down this page.

The UK Government Digital Service also found some non-compliance issues in February 2025 which we fixed, and one issue, listed below, which we have yet to resolve. More information about what they checked and the issues they found are in the UK Government Digital Service website accessibility review report, 7 February 2025. 

Non-compliance with the accessibility regulations

• WCAG 2.4.11 Focus Not Obscured (Minimum) - the pop up banner covers content across the webpage (also covers more content at 200% and 400% zoom). We are working with our website provider to resolve this issue.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

At NHS West Yorkshire Integrated Care Board, we aim to not only meet our legal requirements but lead on best practice.

We have accessibility guidance documents, minimum standards, and dedicated digital resources for colleagues to ensure our information, digital content, and applications are accessible.

These resources are updated regularly and promoted proactively within our organisation.  The resources and guidance are also shared with partner organisations, some of whom have adopted them as best practice.

We provide mandatory accessibility training for colleagues to ensure that they have awareness of accessibility issues, and the appropriate skills to produce accessible information and content.

We run an ‘Accessibility Champion’ scheme where our colleagues are trained on how to promote the proper use of accessibility within their teams and directorates. They learn how to provide advice, guidance and support to other staff to make sure all our information and content is accessible. We have also trained colleagues from other organisations and plan to extend this to our West Yorkshire Health and Care Partnership colleagues.

We provide bespoke accessibility training to individual teams within our organisation, and to colleagues in our wider health and care partnership, including the voluntary sector. We also provide best practice webinars to colleagues locally and nationally.

We report on our work around accessibility annually as part of our statutory equality duties and our most recent information is available in the  NHS West Yorkshire ICB Equality, Diversity and Inclusion Annual Report 2025 (pdf).

Preparation of this accessibility statement

This statement was originally prepared on 1 April 2020. It has been reviewed on:

• 25 April 2025
• 16 April 2025
• 11 December 2023
• 17 November 2023
• 16 October 2023
• 21 October 2022
• 8 September 2020

This accessibility of this website was reviewed in February 2025 by the UK Government Digital Service. More information about what they checked and the issues they found are in the UK Government Digital Service website accessibility review report, 7 February 2025.

As part of this review, the Government Digital Service will retest our website after 2 May 2025 to check that any accessibility issues have been fixed. We will publish their response and the actions we took to fix the issues they found.

Website accessibility audit - actions we have taken to test and fix accessibility issues on this website

This website was last audited in March 2025. The audit was carried out by our website provider, Frank Design. They used a combination of manual checks (using a keyboard and mouse to navigate and look at the website on different browsers and mobile devices) and automated accessibility testing tools (JAWS and NVDA).

The following WCAG 2.2 compliance issues were found and fixed (the number in brackets refers to the the part of WCAG 2.2 compliance the issue relates to) in March and April 2025:

• Issue with mega navigation if user is in small window and resize cannot tab to it (2.1.1)
• Contrast SVG in home link boxes not sufficient (1.4.3 contrast)
• Remove justified button from 'Rich Text Editor' (1.4.8 - justify)
• Overrule in css "text-align: justify" from content blocks [style*=justify]{text-align:left!important} (1.4.8 - justify)
• Form mark up for optlist list  needs fieldset and legend not label (4.1.2 valid html)
• Form only allows accessible attribute type. Remove all un-used non-accessible attribute types (4.1.2 valid html)
• Form attribute value not allowed on element textarea at this point (4.1.2 valid html)
• Update mark up to match video embed YouTube block (4.1.2 valid html/ tabbing to our video btn for line 2)
• Alert banner contrast amber (1.4.3 contrast minimum)
• Accordion only colour change need underline on hover (1.4.1 - cannot just have colour change)
• Footer logo remove empty links to make this image only (4.1.2 valid html)
• Reduce height of tool bar to max 50vh so fits in 400% zoom (WCAG 1.4.10)
• Remove permission to add these block to ensure site remains accessible

More information, including notes on where WCAG 2.2 AA compliance was reviewed and passed, can be found in the Frank Design Accessibility test report, March 2025 (Excel spreadsheet).