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Ask, Listen, Do - feedback, concerns and complaints
Ask, Listen, Do is a national NHS initiative that aims to improve experiences and outcomes for children and adults who are autistic or have a learning disability, their families and carers. Ask Listen Do came from the poor experiences people reported when giving feedback, raising concerns and making complaints.
Ask Listen Do resources are designed to:
- support organisations to listen, learn from and improve the experiences of children and adults who are autistic or have a learning disability, their families and carers
- make it easier for people, families and paid carers to give feedback, raise concerns and complain.
You can read more about Ask, Listen, Do on the NHS website.
Ask Listen Do resources for people and families
- Resources on the Speak Up website for autistic people and people with a learning disability
- Top tips for family carers
- Resources for families to use with schools
- Ask Listen Do film for people and families
Ask Listen Do resources for organisations
- Information booklet and checklist for organisations
- Co-production guide using an Ask Listen Do approach
- A training film for organisations
- Oliver McGowan Mandatory Training refers to Ask Listen Do. It is for all registered service providers and NHS healthcare staff can also access it through ESR (Electronic Staff Record).
How to raise a concern or make a complaint
You can contact us at NHS West Yorkshire ICB for concerns or complaints about primary care, secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing.
Click here to find out more about how to raise concerns or complaints to us.